FAQ’s

All Starley bikes can be built in a multitude of combinations.  However, if you would like complete customisation, with upgrades and changes to wheels, bars, stems, and groupo (components) we are happy to assist in building a bike to suit your personal needs. 

Is shipping possible outside of Europe?

Yes, but this is not included in the price of the bike/frame/components, shipping can be organised at an extra cost. Please contact us with your order information and we can send you a quote for shipping outside UK.

How long will I wait for my bike?

4-6 weeks from placement of order. (Please note that this could be longer if custom artwork and paint are being used OR you are purchasing a Bespoke UK Made bike).

Can I get a Starley bike with different components?

Yes, although we build our bikes with Shimano Ultra Di2 and Sram Etap all others components are available by special order. Please contact us with your requirements.

Can I get a Starley bike in a bespoke frame colour but to a standard design?

Yes, there is an extra charge for this custom service.

£300 for basic customisation – single colour masked paint and simple standard decal variation i.e. adding name, etc.

£450 for mid range customisation – two colour masked paintwork and simple standard decal variation.

£600 for three colour masked paintwork and simple standard decal variation.

Additional paintwork, etching or decals i.e. country flag, company logo etc. quoted on a case by case basis.

Before customisation has commenced you will be required to pay for the frame/bike in full. If the order is cancelled the price of any custom work completed is still chargeable.

Can I get custom (decal) artwork put on my bike?

Yes, there is an extra charge for this custom service.  

Please contact us with your design brief so we can give you a quote. 

Before custom artwork has commenced you will be required to pay a deposit for the frame/bike. If the order is cancelled the price of any custom artwork completed is still chargeable and will be deducted from your deposit.

Can I change the standard decal colours?

Yes, standard graphic colours can be changed at no extra cost if choosing from our in-house swatches. If you would like a colour outside of our standard swatch spectrum then an extra £50 charge per colour will apply.

What guarantees do you offer?

2 years for Starley frame and forks, 1 year for Starley components including our wheels, or manufacturers warranty.
Please read our warranty document for full details.